Last Thursday, the Colorado Department of Human Services (CDHS) recognized the staff of Kiowa County Social Services for "2017 C-Stat Distinguished Performance." The county’s outstanding performance efforts were tied to programs that help Coloradans, including helping more local families move toward a stronger economic future by connecting Coloradans with meaningful subsidized work opportunities and workforce development programs, delivering crucial food and energy assistance in a timely manner and keeping vulnerable children and adults safe.
Kiowa County turned in strong and noteworthy performances on a number of measures, including timely response to new Adult Protective Services reports, timeliness of initial assessments in Adult Protective Services, timeliness of initial response to abuse/neglect assessments in Child Welfare and timeliness of assessment closure in Child Welfare. In fact, from 2016 to 2017, Kiowa County improved performance on every safety measure.
C-Stat is a performance management tool that allows CDHS to better focus on and improve performance outcomes that enhance people’s lives. As part of that process, the CDHS Performance Management Division (PMD) provides each county with a C-Stat Report on a monthly basis. This report provides a detailed 12-month performance history on county C-Stat measures with hopes that county Social Services staff will use the resource to examine and analyze C-Stat data to improve program performance.
Taking those measurements into account, out of 64 counties in Colorado, only 20 counties received a 2017 C-Stat Distinguished Performance Award. Criteria for the award includes meeting C-Stat goals at least 75 percent of the time on 21 measures tied to timeliness, accuracy, safety and well-being.
Kiowa County achieved 80.3 percent of its goals throughout 2017.
Other counties eclipsing the 75 percent mark as distinguished performers were Dolores, Lake, Sedgwick, Ouray, San Miguel, Larimer, Archuleta, Phillips, Pitkin, La Plata, Summit, Park, Kiowa, Eagle, Yuma, Douglas, Logan, Washington and Custer.
“When it comes to innovative ways to serve our clients and do business in Colorado, Kiowa County is leading the way as a top performer by delivering fast and consistent services, helping Colorado families set out on a more secure path for their future,” said Reggie Bicha, executive director of the Colorado Department of Human Services.
“Through C-Stat, our performance management tool, we’re able to ensure continuous quality improvement in our counties and continue coming up with better ways to serve Coloradans in a 21st-century global economy.”
The award has been existence for six years. This year’s 20 distinguished performers is an increase from last year’s total of 16 and the previous year’s 13. Of the 20 counties, only 15 have also received this recognition in the past. With today’s honor, Kiowa is now a three-time recipient of the Distinguished Performer award, including 2013-2014, 2015-2016 and 2016-2017.
DSS Director, Dennis Pearson, accepted the award on behalf of the department as a whole. “I am very proud of my entire staff for doing an amazing job on behalf of the people of Kiowa County,” he said. “We take great pride in our work and it is always nice when the state recognizes us for doing so.”